FAQ

How does the pricing work?
How and when do I pay?
When should I make my reservations?
Is there a charge for delivery/pick-up?
What time of day will my order be delivered/picked up?
What if I'm not home when the truck delivers/picks-up?
What type of service can I expect when the truck arrives?
Will my rental equipment be set-up and taken down?
What is my responsibility for merchandise return?
What happens if something is broken, damaged or missing?

Q: How does the pricing work?
A: Most office prices quoted are for a one day event. If you desire to use rental items for a longer period, please call our office for long term rates. All charges are for time out whether used or not.

Q: How and when do I pay?
A: A credit card is required prior to items being taken or delivered. The full amount is due upon pick-up of rentals. If delivered, full payment is taken on credit card the day before unless another form of payment is received prior to delivery.

Q: When should I make my reservations?
A: Early planning ensures product availability. During the peak rental season we reserve the right to ask for a deposit to confirm a reservation. The reservation fee is your assurance that the items requested would be available on the day you requested. 48 hours notice of cancellation required to refund deposit.

Q: Is there a charge for delivery/pick-up?
A: Delivery/pick-up is available at a nominal fee based on location and size of your order. Charge starts at $25.00. Please contact our office for pricing.

Q: What time of day will my order be delivered/picked up?
A: Our trucks have many stops during each day and the schedules are made several days ahead. You may request
AM (9:30-12:00) or PM (12:00-4:00) delivery/pick-up if necessary. Specific time delivery/pick-up can be scheduled at an additional fee.

Q: What if I'm not home when the truck delivers/picks-up?
A: If you know you will not be home, please call our office with instructions as to where the merchandise is to be left. If you are not home and we do not have insrtuctions it will cause a delay and an extra cost to you for re-scheduling a truck.

Q: What type of service can I expect when the truck arrives?
A: Standard delivery/pick-up charges are a door to door drop-off. If delivery/pick-up is to be made to a specific floor or area an additional labour charge may be incurred. Our personel are instructed to neatly stack all items in a mutually convenient place. Special containers are provided for china, silver, glassware, etc. To ensure that you receive your items sanitized, un-damaged, sparkling and table ready.

Q: Will my rental equipment be set-up and taken down?
A: Set-up and take down services are available at an additional charge. These arrangements MUST be made well in advance of delivery/pick-up.

Q: What is my responsibility for merchandise return?
A: Responsibility for equipment remains with the renter from time of receipt to time of return. Tables and chairs should be knocked down, stacked and ready for pick-up. Items not meeting these conditions are subject to additional fees. All china, glassware, etc should be scraped food free and re-packed in the same containers in which they were received. Linens should be refuse free and dried to prevent staining and mildew. Mildewed linens returned in plastic bags will be charged to the customer.

Q: What happens if something is broken, damaged or missing?
A: We do charge for missing, broken, damaged and weather damaged items. Be sure equipment is secure when not in use and protected from the weather.